{"xsrfToken":"77008961dfd0a88b78289f0b68da675aaed6361a_lout","branding":{"id":"69","key":"cs","name":"Karma Games Customer Service","portalBaseUrl":"/servicedesk/customer/portal/69"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f8d2e0f9-8ee7-4d18-a854-650f35bf1fa8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZDQ2NjBjNy04NmRkLTRjNjUtOWY1OS01NDRlMDRkZjczZmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY4ZDJlMGY5LThlZTctNGQxOC1hODU0LTY1MGYzNWJmMWZhOCI6WyJyZWFkIl19LCJleHAiOjE3NjU0MjUwNDQsIm5iZiI6MTc2NTQyNDQ0NH0.WZYF1buhYWip-jy9VgqD0E9Zk1AoYEP6hjYxjmtaCLY&client=ad4660c7-86dd-4c65-9f59-544e04df73fa&mode=fit","logoId":"f8d2e0f9-8ee7-4d18-a854-650f35bf1fa8","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Karma Games Help Center","sharedPortalName":"Karma Games Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Karma Games Help Center","sharedPortalName":"Karma Games Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#f67a13","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZDQ2NjBjNy04NmRkLTRjNjUtOWY1OS01NDRlMDRkZjczZmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NjU0MjUwNDQsIm5iZiI6MTc2NTQyNDQ0NH0.GvKO9Q-u6dPsWH7ikwtk6AsPZvS0iv7GgoSTsz5I8lM&client=ad4660c7-86dd-4c65-9f59-544e04df73fa&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#f67a13","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"69","key":"cs","projectId":10287,"serviceDeskId":69,"name":"Karma Games Customer Service","description":"<p>Welcome! 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We'd like to help fix that."}]},{"type":"paragraph","attrs":{"localId":"3c202003-b8f5-4e20-98b0-4e83e553612c"},"content":[{"type":"text","text":"Please fill out the form below. Be specific when letting us know what piece or part needs replacing, including quantity, color, name, etc. It helps us if you use the"},{"type":"text","text":" English terms ","marks":[{"type":"strong"}]},{"type":"text","text":"found on the "},{"type":"text","text":"components page","marks":[{"type":"strong"}]},{"type":"text","text":" of the rulebook whenever possible. Links are provided in the form below."}]},{"type":"paragraph","attrs":{"localId":"b26ae8ab-2a57-43a5-ad26-760fa7582522"},"content":[{"type":"text","text":"We want you to be completely satisfied, but shipping can be costly, so we must ask:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"4ad2d0a0-ea7a-4e30-a462-478ebf60ce3f"},"content":[{"type":"text","text":"1 request per customer.","marks":[{"type":"strong"}]},{"type":"text","text":" Please check all your games and submit 1 request so we can send you everything you need in 1 package."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"a0ee4103-1885-4257-b84f-105257d8bb00"},"content":[{"type":"text","text":"We would be grateful if you would consider whether a component is of a specific quantity that must be replaced for gameplay, or whether a piece is not essential (for example, you may be okay if you have 29 coins instead of 30)."}]}]}]},{"type":"paragraph","attrs":{"localId":"fa9653c6-d240-4125-a830-64e9778084d2"},"content":[{"type":"text","text":"If you have box damage:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#ff5630"}}]},{"type":"text","text":" Unfortunately, we cannot ship/replace boxes as the manufacture does not supply us with replacements. It bums us out, too. However, let us know about the damage (with pictures) in the form below, and we will let you know what we can do based on the extent of the damage. ","marks":[{"type":"em"},{"type":"textColor","attrs":{"color":"#ff5630"}}]}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"a9378f05-b043-41a2-92be-a6f11bca7033"},"content":[{"type":"text","text":"AUSTRALIA, NEW ZEALAND, and JAPAN parts will be arriving soon. ","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"type":"text","text":"EUROPE and US parts are ","marks":[{"type":"strong"}]},{"type":"text","text":"on order","marks":[{"type":"strong"},{"type":"underline"}]},{"type":"text","text":" and have not yet arrived.","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"a9378f05-b043-41a2-92be-a6f11bca7033"},"content":[{"type":"text","text":"In either case, please fill out the form below so we can process your request the moment we are fully running. We appreciate your patience and look forward to getting you everything you need as soon as possible."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"f00d2e0d-a02b-4cc6-8872-85d65a6489c7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"fdea0274-4cea-4b14-85ff-2bae7d24d639"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":4,"localId":"a5d1c404-d292-4ba9-bc14-f75a9b9c70da"},"content":[{"type":"text","text":"CLANS OF CALEDONIA base game"}]},{"type":"heading","attrs":{"level":6,"localId":"dc8c88da-15b7-4f64-83a7-6dc7f9965237"},"content":[{"type":"text","text":"Refer to the components page of the "},{"type":"text","text":"Clans of Caledonia English rules","marks":[{"type":"link","attrs":{"href":"https://drive.google.com/open?id=142s-B0kbK45WLsG04PLhIvK0fyAhCLV-&usp=drive_fs"}}]},{"type":"text","text":" here."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"6b665d88-1b5e-4870-80ae-ed3a7d830886"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":4,"localId":"2af41388-c22d-4e3a-a399-5d279f9c1d73"},"content":[{"type":"text","text":"CLANS OF CALEDONIA: INDUSTRIA expansion"}]},{"type":"heading","attrs":{"level":6,"localId":"2d03679c-680a-447d-9ee6-d0f440b6ad8f"},"content":[{"type":"text","text":"Refer to the components page of the "},{"type":"text","text":"Clans of Caledonia: Industria English rules","marks":[{"type":"link","attrs":{"href":"https://drive.google.com/file/d/1K5hLwpp2uf6wc0RtcOpOzXlhSqFE9HsO/view?usp=sharing"}}]},{"type":"text","text":" and/or "},{"type":"text","text":"Automa English rules","marks":[{"type":"link","attrs":{"href":"https://drive.google.com/file/d/1HVI9UUnen4Jqxmz4FeFh7BU3aB9lBpDm/view?usp=sharing"}}]},{"type":"text","text":" here."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"eabeff0e-9f9e-445c-9bc6-740bea5ff36b"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":4,"localId":"96289169-c739-483e-8f0b-ca0ad2289f9f"},"content":[{"type":"text","text":"MILLENNIA: TRACKS OF TIME"}]},{"type":"heading","attrs":{"level":6,"localId":"dc8c88da-15b7-4f64-83a7-6dc7f9965237"},"content":[{"type":"text","text":"Refer to the components page of the "},{"type":"text","text":"Millennia: Tracks of Time English rules","marks":[{"type":"link","attrs":{"href":"https://drive.google.com/open?id=10n72RparB5mc7dDK2DxVCILm1t3l4GfF&usp=drive_fs"}}]},{"type":"text","text":" here."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"e722b82c-8573-4ffd-af40-270e15d0baa9"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":4,"localId":"9b7242a9-c823-41d8-9241-d962376bb097"},"content":[{"type":"text","text":"THIEFDOM"}]},{"type":"heading","attrs":{"level":6,"localId":"dc8c88da-15b7-4f64-83a7-6dc7f9965237"},"content":[{"type":"text","text":"Refer to the components page of the "},{"type":"text","text":"Thiefdom English rules","marks":[{"type":"link","attrs":{"href":"https://drive.google.com/open?id=1P8H1sXGCPK3PLygi3mJyboDe1bFl8xcD&usp=drive_fs"}}]},{"type":"text","text":" here."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"layout":"default","localId":"6cd3df38-bb48-44a6-a73d-954d285d097c"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":4,"localId":"785589a8-a485-4232-b9f3-badac3b16a99"},"content":[{"type":"text","text":"PENINSULA"}]},{"type":"heading","attrs":{"level":6,"localId":"dc8c88da-15b7-4f64-83a7-6dc7f9965237"},"content":[{"type":"text","text":"Refer to the components page of the "},{"type":"text","text":"Peninsula English rules","marks":[{"type":"link","attrs":{"href":"https://drive.google.com/open?id=1-8Va0W79Lq3GsSz_m78M423RaQFO0vCP&usp=drive_fs"}}]},{"type":"text","text":" here."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"538aa7cc-d8e0-423c-b9ca-4d241e1caf60"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"ffc53032-9446-425f-9238-df34a3627eda"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"3bb12d13-a52b-403d-8e8a-d6abfae0bff3"}},{"type":"heading","attrs":{"level":2,"localId":"453e339c-730a-4205-8a6d-4c07fb190caa"},"content":[{"type":"text","text":"Proof of Purchase","marks":[{"type":"textColor","attrs":{"color":"#ff991f"}}]}]},{"type":"paragraph","attrs":{"localId":"a2a50df0-6a1e-4b85-a626-cc262579427e"},"content":[{"type":"text","text":"In order for us to fulfill your request, please provide one of the following forms of proof of purchase."}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"9c435012-1123-4911-8989-ed4d067092ef"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"bc538880-624e-4807-a28a-9d4b66e4d5ec"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":37},"layout":"default","localId":"bb68fa2b-490a-4619-b6d8-dc2702c03fd7"}},{"type":"heading","attrs":{"level":2,"localId":"453e339c-730a-4205-8a6d-4c07fb190caa"},"content":[{"type":"text","text":"Your Delivery 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